PLEASE READ THESE POLICIES AND RULES CAREFULLY

By voluntarily submitting your information to Cape Fear Indoor Pickleball, LLC., “House of Pickleball”, “HOP”, you, the Member or Guest, acknowledge that you have read, understand, and agree to these Policies and Rules when you are on the premises of The House of Pickleball. You are expected to review, and must comply with, these Policies and Rules at all times. If you violate any of these Policies and Rules, your membership, access, and/or event participation may be suspended or terminated. 

Proper Conduct 

We strive to uphold a fun, social, safe, and family-oriented environment, and always expect proper and respectful conduct on our premises. All players must conduct themselves in a manner that exhibits good sportsmanship. We do not permit disrespectful conduct toward others, including but not limited to—vulgar, profane, indecent, offensive, violent, hostile, aggressive, threatening, harassing, stalking, or other inappropriate conduct or communications. Anyone who commits such behavior will be asked to immediately stop such behavior and/or leave the premises at the sole discretion of the HOP, and its employees and owners. 

Minimum Age 

Members must be at least 14 years old to participate without a parent/guardian present. Members under 14 years old may not be dropped off for play, training, or any other function at the HOP unless approved in advance by HOP staff. 

Court Reservations 

You must reserve pickleball courts in advance via our app, House of Pickleball, which you can find on the Apple and Android app stores. Based on your membership, you can reserve courts or make reservations for events in advance. All courts are deemed equal. Guests may reserve and/or request specific court numbers but with no guarantee. Court assignments are subject to change as the HOP deems necessary.  

Trainers 

You must reserve training in advance via our app, House of Pickleball, which you can find on the Apple and Android app stores. Guests can reserve and/or request specific trainers, but with no guarantee. Trainers are subject to change as the HOP deems necessary.  

Cancellation and Refund Policy 

All cancellations must be made at least 24 hours in advance by going to the HOP app. We may not credit your account for any reason unless cancelled at least 24 hours in advance. There are no make-ups for missed sessions, training, or events. The HOP reserves the right to cancel a training class or event due to insufficient registration prior to the first class of the session. Appropriate credits will be made to your HOP account balance, regardless of your method of payment. Credits have no expiration date. Special events or tournaments may have their own cancellation policies. NOTE: Gift certificates are non-refundable. 

Facility Closure or Access Restrictions 

We reserve the right to close or restrict access, without advance notice, to any area of, or the entire premises of the HOP, for any reason, including but not limited to closures or restrictions related to construction, remodeling, repair, or maintenance (whether planned or unplanned) or for health or safety reasons, including but not limited to weather, natural disasters, power outages, and medical issues. 

Food 

You may NOT bring any food, gum, candy or drinks into the fenced pickleball courts. All food and beverages must be consumed in the social areas on the outside of playable courts. 

Proper Attire 

Shirts are required to be worn at all times and proper tennis or pickleball shoes must be worn to play pickleball. 

No Smoking 

You may not smoke, chew or use any tobacco, marijuana, or electronic cigarette product on the HOP’s premises including any outdoor areas (e.g., sidewalks or parking lot), or at any HOP event. 

Photography and Video 

Professional photography on the premises is not allowed without the advance written approval of the HOP. Personal photography is only allowed in public areas of the facility. No photography or cameras of any kind are allowed in restrooms. By your continued use of the HOP’s premises and services, including participation on the courts, you irrevocably consent to and grant the HOP the exclusive, worldwide, perpetual, royalty free and otherwise unlimited right to use, copy, modify, distribute, publicly display and perform, publish, transmit, remove, retain, and repurpose the images for any purpose in any media or form of communication, without additional consent and without compensation, including but not limited to the HOP commercial and promotional use on its website or other social media sites the HOP seems fit to use.

No Weapons 

You may not bring, or use, weapons of any kind on the premises of the HOP for any reason. 

Alcohol 

You must be of legal drinking age and have valid identification to purchase and consume alcohol on the premises of the HOP. No outside alcohol is permitted. Alcohol must be consumed responsibly, and you assume all risks associated with your consumption of alcohol. Excessive consumption of alcohol while on our premises will result in your immediate removal from our premises, and may result in the termination of all the HOP privileges without a refund of any kind. 

Music 

Music may only be played by the HOP. The use of, and choice of, music played by the HOP is at the sole discretion of the HOP staff, employees, and owners. 

Property Damage, Theft, Loss, etc. 

The HOP and its employees and agents shall not be liable for any damage to property of its members or guests by theft or otherwise. 

Animals 

You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal (“exempt animals”) or is approved in advance by the HOP Managing Director (MD). 

Damage to the HOP facility 

You may not damage the HOP facility in any way, including but not limited to, any damage to walls, nets, fencing, furniture, bathroom fixtures, or other facility property. If you or your child/ward damages the center, you are liable and must pay for the damage caused, and your HOP privileges may be terminated.  

Injuries 

If you are injured while on the premises, please seek immediate assistance from a HOP staff member, who can provide or arrange for appropriate medical assistance and complete an incident report. The HOP is not responsible for, nor will be liable for reimbursement of medical costs, including, but not limited to charges a member or guest may incur for emergency response services, ambulance, etc., in the case of a medical event or emergency that occurs in our facility, or, at our events. 

Complaints and Protests 

All complaints must be made in writing addressed to the Managing Director (MD) and signed by the person making the complaint. The MD shall review all complaints and will make a decision, which shall be final and binding to everyone concerned. 

Disciplinary Procedures 

Should the conduct of any member, guest, or visitor give concern to a HOP staff member, either by observation or by intimation, the HOP may take whatever action it deems fit to rectify the situation in terms of suspension or expulsion from the HOP, without the return of any monies already paid to the HOP or monies in your HOP account. The decision of management shall be final and the HOP will not be liable for any such decision.